Simonweb has had what I would guess is about a 60% uptime on our website hosted with them. They no longer answer support emails, we cannot cancel our membership through our settings, and they continue to charge us every month. We have our honeymoon registry and a business portfolio on this site, so besides the money they’re taking every month for almost nothing, we’re losing money when the site is not up. I’ve found other people complaining about the same thing online. We’ve already filed a complaint with the BBB. Can we sue?
Can We Sue Simonweb (web Hosting Provider) For Taking Our Money But Not Providing Uptime Or Support?
January 2nd, 2010 by Cheap Web Hosting Leave a reply »
Advertisement
Yes you can, but the amount of money you’ll get back will be barely cover the lawyer fees. Ask a lawyer to see if it is worth it.
If they are charging you via credit card, call your credit card company and charge back the amounts…then have them change your credit card numbers.
If they are sending you bills, ignore them.
If they are taking it out of your bank account, tell your bank and they will change your account number and stop the charges.
Of course you can sue. A lawyer can tell you if you have a chance of winning.
I wouldn’t waist the time or money involved with filing a lawsuit. Just move on to a new hosting company.http://www.getawebpage.net
That site lists some of the best web hosting companies in the business.
sheesh for $5 per month, change to a new ISP. There is nothing sacrosoanct about any ISP – you are free to switch at any time
Any new ISP will be able to help you with the necessary technical parts of switching. It is very simplefor simple sites such as yours.
I recommend ASmallOrange.com if up time and support are important to you.
If they continue to charge you every month, then definitely you can sue. By the way, how are they charging you every month? They have your card information?
If yes, there are many ways to stop it, ask your bank and a legal expert. And do yourself a favor to host with a better provider.
When you first signed up there were terms that you had to agree to. That was your contract with them.. if in there it states they would provide something (specifics like 99% uptime) then you have basis under breach of contract.
Contactng your credit company isnt always the best thing because then they have an out because you terminated and breeched the contact by stopping 9or reversing) payments.